RETURN & REFUND POLICY

Last updated: 16 February 2026

At Dreamo, we want you to be happy with your purchase. This policy explains our process for returns, refunds, replacements, and redelivery. Nothing in this policy limits or excludes any rights you may have under applicable consumer law.

YOUR STATUTORY RIGHTS

If you are a consumer in the United Kingdom, you may have a legal right to cancel an online purchase within 14 days after receiving the goods, subject to statutory exceptions. You may also have rights if goods are faulty, not as described, or not fit for purpose. These rights are separate from, and are not limited by, this policy.

CHANGE-OF-MIND RETURNS

To exercise a cancellation or change-of-mind return right, contact us within the applicable cancellation period before returning an item. Returned items should be unused, in their original condition, and returned with any original packaging where reasonably possible. This does not affect your rights in respect of faulty goods.

Some items may be excluded from cancellation or return rights by law, for example personalised goods, certain sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed, or other statutory exceptions.

FAULTY, DAMAGED, OR INCORRECT ITEMS

If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible. Please include your order number and a description of the issue. Photos or a short video may help us assess the issue, but we will not use an evidence requirement to limit your statutory rights.

Where appropriate, we may offer a repair, replacement, redelivery, partial refund, or full refund in accordance with your legal rights and the circumstances of the order.

HOW TO START A RETURN OR REFUND REQUEST

Please contact us before sending an item back. We will provide the return-authorisation process and return instructions.

Email: contact@checkout-dreame.co.uk
Phone: +44 113 256 9164

Include your order number, the item(s) concerned, and the reason for your request.

RETURN SHIPPING COSTS

For a change-of-mind return, you may be responsible for return postage where this has been clearly disclosed before purchase. If the item is faulty, damaged, incorrect, or the return results from our error, we will deal with return costs in accordance with your statutory rights.

Original delivery charges will be refunded where required by law.

REFUND AND REPLACEMENT PROCESSING

Once we receive and inspect a return, or otherwise verify the issue, we will let you know the outcome. Approved refunds will be made to the original payment method unless we agree otherwise. The time for funds to appear may depend on your payment provider.

GIFT CARDS AND PROMOTIONAL ITEMS

Gift cards are generally non-refundable except where required by law. Any treatment of promotional, sale, or clearance items remains subject to your statutory rights.

FRAUD AND CHARGEBACKS

If there is a problem with your order, please contact us first so we can try to resolve it promptly. We may provide relevant order, delivery, and communication records to payment providers in response to a chargeback or dispute. We will not restrict rights or take action inconsistent with applicable law.

CONTACT US

For help with a return, refund, replacement, or redelivery, contact Dreamo at contact@checkout-dreame.co.uk or +44 113 256 9164.