SHIPPING POLICY

Last updated: 16 February 2026

Thank you for shopping with Dreamo. This policy explains how we process and ship orders. Delivery options, charges, destinations, and estimated delivery times shown at checkout form part of your order information.

PROCESSING TIME

We process orders as promptly as reasonably possible after they are placed. Orders are not normally processed on weekends or public holidays. During busy periods, processing may take longer; we will aim to keep you informed where there is a material delay.

DELIVERY DESTINATIONS, CHARGES, AND TIMES

Available delivery destinations, methods, charges, and estimated delivery times are shown at checkout.

TRACKING YOUR ORDER

Where tracking is available for your delivery method, we will send tracking information to the email address provided at checkout once the order has shipped.

DELIVERY DELAYS AND ISSUES

Delivery times are estimates and may be affected by carrier disruptions, weather, customs, high order volumes, or other events outside our reasonable control. If your order is delayed beyond the estimated delivery time, contact us with your order number and we will investigate.

INCORRECT SHIPPING INFORMATION

Please check delivery details carefully before placing your order. If you notice an error, contact us as soon as possible. If an order has already been dispatched, we may not be able to change the address.

LOST, DAMAGED, OR MISSING DELIVERIES

If an item arrives damaged, is incorrect, or has not arrived, contact us with your order number. We will investigate with the relevant carrier where appropriate and handle the issue in line with your legal rights. Nothing in this policy limits your statutory rights where Dreamo is responsible for delivery.

CONTACT US

For shipping questions, contact Dreamo:

Email: contact@checkout-dreame.co.uk
Phone: +44 113 256 9164